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General Information
- What is BENTDIUM?
BENTDIUM is a professional manufacturer specialized in high-precision workholding fixtures, including OK vises, EROWA compatible fixtures, marble platforms and measuring tools. Our products are widely used in CNC machining, EDM, mold making and precision inspection industries.
- How's the quality of BENTDIUM's products?
Quality is our core competitiveness. We use advanced CNC machining centers and precision testing equipment to ensure all products meet strict international standards. Our products have outstanding accuracy in flatness, squareness, parallelism and angularity, with tolerances as low as ±0.002mm.
- Can you customize products?
Yes, we provide full OEM/ODM services. Our engineering team can design and manufacture custom fixtures according to your 2D/3D drawings or specific requirements. We will provide a detailed quotation and technical solution within 24 hours.
Ordering & Samples
- What is your minimum order quantity (MOQ)?
Our MOQ is 1 unit for sample testing. For bulk orders, we offer attractive volume discounts. Please contact us for a detailed price list.
- Do you provide samples?
Yes, samples are available for all our products. Sample fees are required, but they will be **fully refunded** when you place a bulk order over $1000.
- How can I request a quotation?
Please send your inquiry with product model, quantity and any special requirements to our email: info@bentdium-clamps.com. We will reply with a detailed quotation including unit price, delivery time and estimated shipping cost within 24 hours. You can also contact us via WhatsApp for faster response.
- What payment methods do you accept?
We accept T/T bank transfer, Western Union, PayPal and Alibaba Trade Assurance.
- What are your payment terms?
- Sample orders: 100% payment in advance
- Bulk orders: 30% deposit, 70% balance before shipment
- How do I place an order?
1. We will send you a formal proforma invoice based on our agreed terms
2. You make the payment as per the invoice
3. We arrange production and shipment immediately after receiving payment
4. We will provide you with tracking number once the goods are shipped
Shipping & Delivery
- What is your delivery time?
- Sample orders: 3-5 working days
- Standard bulk orders: 10-15 working days
- Customized orders: 15-20 working days
- Where do you ship from?
We ship directly from our factory and warehouse in Dongguan City, Guangdong Province, China, which is very close to Shenzhen Port for fast international shipping.
- What international shipping services do you offer?
We offer worldwide shipping via:
- Express (DHL, UPS, FedEx, EMS): 3-7 days for samples and small orders
- Air freight: 7-10 days for medium orders
- Sea freight: 25-35 days for large bulk orders
- What shipping terms do you offer?
We offer FOB Shenzhen, CIF and DDP shipping terms. Please let us know your preferred term when requesting a quotation.
- Who is responsible for duties & taxes?
All import duties, taxes and customs fees are the responsibility of the purchasing party. We will declare the appropriate value on the commercial invoice to help you minimize these costs.
Warranty & Returns
- How about the warranty?
All BENTDIUM products come with a **12-month warranty** against defects in materials and workmanship from the date of purchase. We also provide lifetime technical support.
- What is your return policy?
Returns are accepted for unused standard products within 30 days of purchase. Return shipping costs are the responsibility of the buyer.
- Customized products are not eligible for return
- Damaged or defective items must be reported within 5 days of delivery
- Items returned after 30 days may be subject to a 20% restocking fee
Warranty Terms:
1. All BENTDIUM products come with a 12-month warranty against defects in materials and workmanship from the date of purchase.
2. This warranty does not cover:
- Damage caused by improper installation, operation or maintenance
- Damage caused by accident, abuse or misuse
- Normal wear and tear (such as jaw plates, screws and other consumable parts)
- Damage caused by modification or repair by unauthorized personnel
- Damage caused by force majeure
3. Our sole obligation under this warranty is to repair or replace the defective product at our discretion.
4. We provide lifetime technical support for all our products.
